RefcoFX runs three full shifts to coincide with Asia, Europe, and North America market hours. Regardless of the time zone or language preference, RefcoFX clients will find full dealing, sales, administrative, technical, and customer support staff available to address their needs. RefcoFX is proud to have developed a reputation in the marketplace for providing the highest level of customer service, and support in the FX industry.

customer service via telephone, chat, or e-mail

Multi-lingual Support in over 10 languages
The RefcoFX staff is comprised of individuals from various countries speaking a multitude of languages including Arabic, German, French, Spanish, Chinese, Russian, and Japanese. We strive to converse with our customers in any language that they feel most comfortable speaking.

International Toll-free numbers

Live Chat
At the top of your RefcoFX online trading station and throughout our web site, there is always a live help button. Whenever you have a question about how to make a trade, just click on the LIVE HELP button. A chat box will open up on your screen and you can have an online chat with a RefcoFX trading representative who will answer your questions.

In fact, the live help feature is the first thing we recommend new forex traders do once they have downloaded their demo software and instruction guide and logged online. It's a good way to get familiar with the trading software and start entering practice trades fast.

Market Information
The RefcoFX staff is comprised of market professionals that are available 24-hours a day to answer questions about the currency market, technical analysis or trading fundamentals.

Dealing Desk
The dealing staff with over 100 years of Interbank trading experience is available 24-hours a day from Sunday evening at 5 PM New York time to Friday afternoon at 4 PM New York time to assist clients in placing orders via the Internet of telephone. RefcoFX maintains phone lines exclusively for dealing and has sufficient capacity to handle all client transactions over the telephone during active trading hours.

Technical Support
RefcoFX maintains a professional full-time staff around the clock to assist clients with the FX Trading Station. The technical support staff can provide full-scale demonstrations of the FX Trading Station or assistance on specific technical problems.

Administrative Support
RefcoFX has a large department of dedicated account administrators available 24-hours a day to assist clients in their time zone. Account applications are processed within one business day as well as all other administrative events such as withdrawals, margin changes, transfers etc.

What our clients say about us
“I am very impressed with your level of customer support, whether it be online or by live telephone. The fact that I can reach your business 24 hours a day 7 days a week is a huge benefit to me. Also offering international toll free numbers to your customers worldwide is an additional feature, which is truly a benefit in itself. Your telephone and online chat mannerisms are very pleasant and helpful, all adding to the professionalism your company portrays. On that one point alone, your company is congratulated… well done.”
Patrick O., Auckland, New Zealand

"The staff providing the live help serveice are extremely polite and helpful."
Steve Judd

Great customer service
David Floyd

To read more testimonials, click here.